Return & Refund Policy

Last updated: September 2026

At Libas Kurti House, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or different product from what you ordered, we are here to help.

1. Return & Exchange Eligibility

You can request a return or exchange within 7 days of receiving your order.

To be eligible:

• The product must be unused and unworn.
• The product must be in its original condition.
• All original tags, packaging and accessories must be intact.
• The product must not have any perfume, makeup, stains, washing marks or other signs of use.
• A clear unboxing video is highly recommended, especially for damaged or incorrect orders.

2. Damaged or Wrong Product

If you receive:

• A damaged product
• A defective product
• A wrong product
• A wrong size sent by us
• A missing item

Please contact us within 48 hours of delivery with:

• Order number
• Photos of the product
• Photos of the packaging
• Unboxing video, if available

After verification, we may provide a replacement, exchange, or refund, depending on the situation and product availability.

3. Size Exchange

If you ordered the wrong size, you may request a size exchange within 7 days of delivery, provided the requested size is available and the product meets our return conditions.

The customer may be responsible for applicable return/re-shipping charges for size exchanges caused by incorrect size selection.

4. Non-Returnable Items

The following products may not be eligible for return or exchange:

• Products that have been worn, washed or altered
• Products without original tags
• Products damaged after delivery due to customer handling
• Products with stains, perfume or makeup marks
• Customized or specially altered products
• Products returned after the eligible return period

5. Refund Policy

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method, where applicable.

For prepaid orders, the refund will generally be initiated after the returned product passes inspection.

For Cash on Delivery orders, we may request valid bank/UPI details for processing an eligible refund.

Shipping charges, if any, may not be refundable unless the return is due to an error or defect from our side.

6. Return Shipping

If the return is due to a wrong, damaged or defective product received from us, we will arrange or bear the applicable return shipping cost, subject to verification.

For other eligible returns or size exchanges, return shipping charges may be applicable.

7. How to Request a Return

To request a return or exchange, contact us through our customer support/WhatsApp with:

Order Number:
Name:
Reason for Return/Exchange:
Photos/Videos of Product:

Our team will review your request and provide the next steps.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Refund Processing Time

After your return is received and approved, the refund will be initiated within a reasonable processing period. The time taken for the amount to appear in your bank account or payment method may depend on your bank/payment provider.

10. Important Note

We reserve the right to reject a return or exchange if the product does not meet the eligibility conditions mentioned above or if there is evidence of use, washing, alteration or damage after delivery.

For any questions regarding returns or refunds, please contact our customer support team.

Libas Kurti House
Jaipur, Rajasthan, India