Shipping policy

Shipping Policy

Last updated: September 2026

At Libas Kurti House, we aim to deliver your order safely and on time across India.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive the available tracking details through the contact information provided during checkout.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or certain non-serviceable areas may take additional time.

Estimated delivery times are not guaranteed and may be affected by courier delays, weather, holidays, or circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

If we offer free shipping, the applicable terms will be displayed on the website or during checkout.

4. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability is subject to courier service coverage and order verification.

We may contact you to verify a COD order before dispatch.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number or tracking link.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Valid phone number

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information.

7. Delayed Delivery

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Festivals or peak sale periods
  • Natural disasters
  • Transportation issues
  • Incorrect address or contact information
  • Other circumstances beyond our reasonable control

If your order is delayed, please contact us with your order number so we can assist you.

8. Damaged Package

If your package appears damaged, opened or tampered with at the time of delivery, please take photographs or a video of the package before opening it.

If the product inside is damaged or incorrect, contact us according to our Return & Refund Policy.

9. Wrong or Missing Product

If you receive a wrong product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the received product
  • Photos of the packaging
  • Unboxing video, if available

After verification, we will provide an appropriate resolution according to our return and refund policy.

10. Undelivered / Returned Shipments

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to us by the courier.

In such cases, additional shipping or re-shipping charges may apply.

11. Contact Us

For shipping-related questions, please contact us:

Libas Kurti House
Jaipur, Rajasthan, India